Data Processing Terms

These Terms apply where Aureva International Ltd, trading as With Ease Africa, processes personal data on your behalf — that is, where you decide why and how it is processed and we act on your instructions. They form part of the Terms of Service. Where we decide those things ourselves, our Privacy Policy applies instead.

Roles

You are the controller. We are the processor. You are responsible for having a lawful basis for the personal data you place on the platform, including data about your members, staff, customers and beneficiaries, and for telling those people what they must be told.

Our obligations

We will: process personal data only on your documented instructions, which your use of the platform constitutes, unless the law requires otherwise; ensure those who process it are bound to confidentiality; apply appropriate technical and organisational security; assist you, so far as we reasonably can, with data subject requests, security incidents and impact assessments; and, at the end of the contract, delete or return the personal data except where we must keep it by law.

Subject matter, duration and categories

We process for as long as your account is open, plus any retention period required by law. Categories include contact details, organisational records, financial records, documents you upload, identity information, and usage records. Data subjects include you, people in your organisation, and people whose records you place here.

Sub-processors

We use sub-processors for hosting, email, backup, payment processing and AI features. You authorise them generally. We will give you a means of learning of a change and will impose on each the obligations imposed on us. We remain responsible to you for their performance.

International transfers

Personal data may be processed outside your country. Where it is, we rely on the transfer mechanisms permitted by the data protection law of your country and require an equivalent standard of protection.

Security incidents

We will notify you without undue delay after becoming aware of a personal data breach affecting your data, with the information reasonably available to us, so you can meet your own obligation to the data protection authority of your country.

Audit

We will provide the information reasonably necessary to demonstrate our compliance. Where you require an audit it must be at your cost, on reasonable notice, no more than once a year unless a regulator requires otherwise, conducted so as not to disrupt the platform or compromise another customer's confidentiality, and subject to confidentiality.

Liability

Our liability under these Terms is subject to, and included within, the limits in clause 12 of the Terms of Service.

Limitation of liability

Nothing here limits our liability for death or personal injury caused by our negligence, for our own fraud, or for anything else that cannot lawfully be excluded. Your mandatory statutory rights are unaffected to the minimum extent the law requires.

Subject to that, we are not liable for indirect, consequential or special loss, nor for lost profit, revenue, business, goodwill, opportunity, data or reputation, and our total aggregate liability is limited to the lesser of the fees you paid us in the three months before the event and fifty United States dollars (USD 50).

Time limit

A claim must be notified to us in writing within six months of the date you became, or ought reasonably to have become, aware of it. A claim not notified in that period is irrevocably barred.

Indemnity

You will indemnify us in full and on demand, including our legal costs on a full indemnity basis, against everything arising from your breach of these terms, your use of the platform, or your breach of any law or third party right. This indemnity is not limited by the liability cap above.

Disputes

No class, collective or representative action. Send us written notice of any dispute and allow thirty days; that notice is a condition precedent to any claim. Unresolved disputes are finally settled by arbitration seated in Lagos, Nigeria, before a single arbitrator, in English.

Governing law, reform and language

Governed by the laws of the Federal Republic of Nigeria, where we are incorporated. An unenforceable provision is read down to the maximum extent enforceable rather than struck out, and severed only if it cannot be read down at all. English is the sole operative version; translations are for convenience only and create no rights.