Refund and Cancellation Policy

This Policy forms part of the Terms of Service of With Ease Africa, operated by Aureva International Ltd.

Cancellation

You may cancel at any time. Cancellation takes effect at the end of the period you have already paid for, and you keep access until then. We do not pro-rate a part-used period.

Refunds

Fees are non-refundable. Subscriptions are sold as access to the platform for a period, and that access is made available to you whether or not you use it.

The one exception is a genuine billing error — a duplicate charge, a charge after valid cancellation, or a charge of an amount other than the one displayed to you. Tell us within thirty days of the charge and, where we confirm the error, we will refund the incorrect amount to the original payment method.

We do not refund because a feature was not used, because a plan was bought in error, because circumstances changed, or because an outcome you hoped for did not occur.

Statutory rights

Where the law of your own country gives you a right to cancel or to a refund that cannot be excluded, that right applies and this Policy does not reduce it. You may raise the matter with the consumer protection authority of your country.

Amounts paid to other people

Money you pay to a professional, a funder, a cooperative or another user is not our fee, and this Policy does not govern it. See the Escrow and Payment Holding Terms.

How refunds are made

A refund goes to the original payment method, in the currency charged, less any charge a payment provider has already deducted and does not return to us. Timing depends on your payment provider.

Chargebacks

Contact us before raising a chargeback. Where a chargeback is raised without first contacting us and is not upheld, we may suspend the account and recover the associated costs.

Limitation of liability

Nothing here limits our liability for death or personal injury caused by our negligence, for our own fraud, or for anything else that cannot lawfully be excluded. Your mandatory statutory rights are unaffected to the minimum extent the law requires.

Subject to that, we are not liable for indirect, consequential or special loss, nor for lost profit, revenue, business, goodwill, opportunity, data or reputation, and our total aggregate liability is limited to the lesser of the fees you paid us in the three months before the event and fifty United States dollars (USD 50).

Time limit

A claim must be notified to us in writing within six months of the date you became, or ought reasonably to have become, aware of it. A claim not notified in that period is irrevocably barred.

Indemnity

You will indemnify us in full and on demand, including our legal costs on a full indemnity basis, against everything arising from your breach of these terms, your use of the platform, or your breach of any law or third party right. This indemnity is not limited by the liability cap above.

Disputes

No class, collective or representative action. Send us written notice of any dispute and allow thirty days; that notice is a condition precedent to any claim. Unresolved disputes are finally settled by arbitration seated in Lagos, Nigeria, before a single arbitrator, in English.

Governing law, reform and language

Governed by the laws of the Federal Republic of Nigeria, where we are incorporated. An unenforceable provision is read down to the maximum extent enforceable rather than struck out, and severed only if it cannot be read down at all. English is the sole operative version; translations are for convenience only and create no rights.